To be eligible for a refund,exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 14days after receipt of goods
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Equipments will be subject to a restocking fee of 30%.
Exchanges (if applicable)
We only replace items if they are wrong size, defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 17 Highwood Ridge Basingstoke GB RG224UU. with the applicable form https://cdn.shopify.com/s/files/1/1187/8840/files/BK_s_Return.pdf?9754102564923145247
Changes: Changes CANNOT be made to an order once it is sent to production. A new order will have to be placed for any additional items. Any changes that need to be made to an order must be emailed. Changes will not be accepted over the phone.
Out of stock items will be ordered upon receipt of your order and delivery can take up to 12 weeks dependent on time of year. Please refer to our ordering page on our website or click the link at the end.
Order Cancellations: Orders can not be cancelled after confirmation of payment and order as it would have entered production on receipt of payment. Orders can be cancelled prior to entering production. However you have 14 days statutory cool off days to cancel or advise us you wish to cancel your order. Once notified of your intentions to cancel you have 14 days to return goods at your own costs. Items that are not received within your statutory 14 days will not be eligible for a refund.
Back Orders: Some fabrics will occasionally be on back order which will delay the shipment date. Order early to avoid delays.
Returns: All team and individual orders are made to your specifications and therefore are FINAL Sale. Exclusions apply in the case of manufacturers defect.
*Please note all bespoke leotard and training wear orders must be verified and approved by a sign copy of proof before it goes into production.